Thursday, December 15, 2011

BA Customer Service

Arrived at Terminal 5 - late, even though, per the pilot, the transatlantic flight had 165 MPH tail-winds .  Then forced to wait more than 40 minutes for bags to arrive.
Guess how long it took BA to make any kind of announcement?
What is the point of having a glitzy airport with fancy lighting, glass and brushed steel if you can't even get the bags off of a plane and loaded onto a conveyor belt?  Maybe BAA will/should share some of the blame but I didn't buy my ticket from BAA.
Good news is that BA no longer describes itself as the 'nation's airline'.
Bad news is that BA will be shipping in hundreds of thousands of visitors for next year's Olympics and they, along with BAA, will be the gate-keepers to our country!

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